[Pfuse]

Has anyone tried getting a form to post to the CRM? We use the CRM religiously and find it an invaluable tool. The only shortcoming that I have found so far is that submissions to the system are only from outside emails and the /ticket_new page.

Has anyone successfully made a form to submit to the CRM? I have tried to do this and the problems I come up with are as follows;

• the CRM email shows up as being from your CRM's email address, not the one that you have the customer input
• the form is mailed in html, which the CRM system doesn't convert - looks fine if you paste it into dreamweaver or the like, but non tech people will just find that confusing

Anyone have any input?

[photonlight]

What about using some sort of form mailer script to email form contents to your CRM email address? As long as the form mailer script can insert the customer's email address as the "from" address, then the CRM tickets should have no trouble matching the tickets to the appropriate customer. You could try the one built into Volusion (I think it's eMailForm.asp?), or if you need more advanced form handling, Xigla Softare makes a real slick asp-based form mailer.

[kevin_b_c]

I have made many forms that submit tickets into the system.
The easiest way to do it is to view source of your existing "New Ticket" form, http://www.yourdomain.com/Ticket_New.asp and use the code to make a new form. Then change the begining <form> variables.

Change from:
<form name="New_Ticket_Form" method="post">

Change to:
<form action="http://www.yourdomain.com/Ticket_New.asp" method="post" name="New_Ticket_Form">

This should get you on the right direction. Then you can customize the form's <input>'s to make your own custom forms that will submit into the CRM system.

Cheers.

[apwilson]

Have you been able to get around the error in the email processor page that will not convert the form submitted to a text email without html for the CRM system?

[kevin_b_c]

No, the CRM's come through in HTML code. =(

[Rick H.]

Has anyone figured out a solution for this using emailform.asp?

I assume that the emailform.asp is hardcoded to send as html rather than plain text. If the code (which we cannot access) is using cdonts, there should be a switch to select sending as plain text or html. One little switch would solve this problem.

Of course, we do not have access to it. Anyway, I think that Volusion should have a second emailform.asp that sends in plain text. Perhaps call it emailform_plaintext.asp.

I am sure that the emailing of form data as html was originally intended to be a convenience...easier to read....but who out there sends form data as html??? I never have.

We want to start receiving CRM Tickets via our own forms. Either the emailform.asp needs to be modified, or the CRM system needs to be able to read html...

Because of this problem, I consider the CRM system to be crippled...

Rick H.

[AbrasiveKing]

I am having the same issue. It would be nice if we could see html in the crm system. Otherwise there is no need for it for the people that use form submission.